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Faster Moves Ltd: Website Privacy Policy 


Faster Moves Ltd  protects all clients privacy and guarantees that any personal information provided is secure.  This policy does not include external websites accessed from this site.  Please see terms and conditions on individual sites.
It is also important that clients ensure that they are protected against any form of financial crime. (See guidelines below).
For questions or further information, please contact us.

Personal information security guidelines
• Check that the pc you are using to access our online services cannot be viewed by anyone else, particularly someone you do not know.
• For confidentiality purposes, use your own personal email account and not one that is shared with anyone.
• When you have finished your enquiry or activity or if you need to come back to it, log-off from out site and shut down your Internet browser.
• Do not use a public computer to access your online accounts as it may not be secure or infected with a virus.
Protecting your information
• Firewall software can detect and block abnormal network activity which is often .  automated. An insecure computer is easy to target with "Always-on" Internet connections (Broadband) at most risk.
• Anti-virus software will detect viruses You must keep your anti-virus software up-to-date otherwise it is ineffective. You should update your anti-virus software each time you go on-line.
• Internet website filters block access to ‘dangerous’ web sites and prevent the automatic installation of spyware.  Viruses are usually downloaded from web sites by accident and can have a detrimental impact on your computer system through a number of unexpected activities such as changing a dial up modem connection to  premium-rate
• E-mail content filters can protect your data by identifying any attachments that may incorporate an infected file. If you are suspicious of any emails, delete them immediately and then empty your recycle bin so that they are completely removed from your pc.

Passwords
Always use different passwords for your online account.  Do not write your password down or give it to anyone else, even a family member.

Trojan Horses

ATrojan horse is a form malware usually disguised as something useful or that appears harmless, but hides which malicious functions. A Trojan horse can harm a computer system's data or performance. Some viruses and other malware have symptoms noticeable to the computer user, but many are surreptitious or simply do nothing to call attention to themselves.
The best way to avoid a Trojan horse is not to accept or open files from someone you don’t know.


Identity Theft
Identity theft means that someone is using your personal information without your permission or knowledge.
To commit internet or online fraud, a criminal only needs some key elements of your personal data (such as your name or address).  .
The way we collect information from you
We collect personal information from our clients through online forms, telephone enquiries and registration via our  website.  You do not need to supply personal information to us in order to view information about our properties, products or services.

Why we collect your personal information
We only use the personal information that you provide to us in the following ways:
• To provide information requested specifically by you
• To respond to your enquiries
• To prevent crime prevention
• To improve our levels of service
• To provide you with details of our products and services on a regular basis. 
We only ever  share information with other organisations if you have agreed for us to do so.


How we store your personal information
All your personal information is stored on a secure database.  We will only hold your personal information for as long as is necessary in accordance with regulatory requirements.
 
Cookies
Cookies are small files that websites put on your computer hard disk drive when you first visit.  They are not malicious. It is an identification card that's uniquely yours. Its job is to notify our website site when you've returned.
Cookies tell us how often you visit pages, which helps us learn what information interests you. In this way, we can give you more of the content you like and less of the content you don't.
Cookies can also help you be more efficient. They let you store preferences and user names, register products and services, and personalize pages.
The Faster Moves website sends a cookie when you first sign-in to the site, so that you can make changes to your user profile and add properties to your shortlist.
Our site only uses session cookies these are not stored permanently on your computer, which means that you will have to log-in to the site again when you restart your computer or if you close all your browser windows.
You have the option to set your browser not to accept cookies but then you will not be able to register and store a property shortlist on our website.


Disabling cookies
Most  browsers will give the choice of accepting or blocking cookies from websites when you visit them for the first time. Here is how you can change your preference on the most popular browers.


Microsoft Internet Explorer 5 and above
• select the "Tools" menu
• choose "Internet Options"
• click on the "Security" tab
• press the "Custom Level" button
• scroll down to "Cookies" and select your preference


Mozilla, Firefox
• select the "Tools" menu
• choose "Options"
• click on the "Privacy" option
• select your "Cookies" preference
If you have a different browser,  the help section will advise you what to do.


Other websites
The links on the Faster Moves site other websites are not covered by our privacy policy.  The privacy policies on these sites may differ from ours and you should check that you are happy for these sites to collect data about you as outlined in their individual policies.


Website terms and conditions
The services and products offered by the Faster Moves website are available to UK residents only and, any legal dispute regarding the site is governed by English Law.  We will communicate with you at all time in English. .
We give no financial advice on this website.  If you wish to discuss our products and services in more detail, then please contact us directly.


Faster Moves is not responsible for the security/content of third party websites to which we have links on this site and we do not endorse or recommend any products or services advertised by them.  We operate a complaints procedure.  Details are available from our Head Office.  Any complaints we cannot resolve may be referred to the Ombudsman for Estate Agents or the Office of Fair Trading as appropriate.


We may monitor and record telephone calls in order to be able to improve our services and to protect ourselves and our clients.

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